Privacy Policy


Mead Johnson Nutrition (Malaysia) Sdn Bhd. (“MJN”) Website (MJN website “”) 
Effective Date: 23 September 2019

Purpose of This Privacy Policy

Mead Johnson Nutrition Company (MJN) respects the privacy of its customers, including users of the MJN Website, and understands that information about you, your health, and your health care is sensitive. The personal information controller, Reckitt Benckiser Group PLC and its affiliates, will not sell or rent your personally identifiable information to third parties, except as provided in the Transfer of Control section of this Privacy Policy. Reckitt Benckiser Group PLC and its affiliates developed this Privacy Policy to provide information about our practices regarding the collection, use, and disclosure of information that you may provide. Please read this Privacy Policy before submitting your personally identifiable information to the MJN Website. By submitting your personally identifiable information to the website, you acknowledge that you understand and agree to the terms of the Privacy Policy. For the purposes of this Privacy Policy, the term “personally identifiable information” shall mean information about an individual that, directly or indirectly, identifies that individual. Examples of personally identifiable information include, but are not limited to:

  • Name
  • Address
  • Date of birth
  • Account number (e.g., bank account, credit card)
  • Biometric information (e.g., fingerprint)

Information Voluntarily Provided by Website Users

While you can visit most of the MJN Website without providing us with any personal identifiable information, in order to access some sections of the MJN Website or when you wish to communicate with us and require a response, the MJN Website will capture some contact information. This information includes your name, address, and contact information. We require your information so we may respond to your questions or communicate with you, in accordance with and to the fullest extent as allowed by law.

We will let you know how we will use such information (example marketing purposes) before we collect it from you and only with your permission (obtained via form, chat, email, social media pages and/or telephone call) will use it for the same.

If you do not want to us to use this information to make further contact with you beyond fulfilling your requests, or if you provide your consent but later on change your mind and decide to withdraw consent, please let us know by contacting us here or calling us at Mead Johnson Consumer Care Line: 1-800-88-3585

Some of the content (articles, tools, features etc.) on the MJN Website is accessible only and upon sharing your name, address, and contact information. It is your discretion to provide such information but not sharing this information will limit your access to such content.

Update, Correction, Sharing and Retention of Personally Identifiable Information

By using the MJN Website you consent to our use of your personally identifiable information for purposes of marketing, promoting and/or selling products manufactured, sold and/or distributed by Reckitt Benckiser Group PLC and its affiliates. You have the right to

  • Request a copy of Personal Information we hold about you;
  • Ask that we restrict the way in which we use your Personal Information;
  • Ask that we update the Personal Information we hold about you, or correct any Personal Information that you think is incorrect or incomplete;
  • Ask that we delete personal data that we hold about you (the “right to be forgotten”);
  • Withdraw consent at any time for the future to our processing of your Personal Information (to the extent such processing is based on consent);
  • Object to our processing of your Personal Information (including for direct marketing purposes); or
  • Request your personal data be transferred to you or another data controller (the “data portability” right).

You can update your options to receive such information via opt-out instructions at the bottom of any email from us. Alternatively, you may update or correct your personally identifiable information or opt-out from our mailings and other services that you may have previously requested, by contacting us here  or calling us at Mead Johnson Consumer Care Line:1-800-88-3585).


You also have the right to file a complaint with the Personal Data Protection Commissioner for any violation of your privacy rights.

MJN wishes to inform you that your personally identifiable information may be disclosed to Reckitt Benckiser Group Plc and/or Affiliates and/or third parties which may be located outside of Malaysia to process such data to facilitate the declared purposes for which we collected them. We ensure that personally identifiable information is processed by any such party(ies) in accordance with Personal Data Protection Act 2010.

We will retain your information only for as long as necessary for the declared purposes for which we collected them, as well as for the establishment, exercise or defense of legal claims, for other legitimate purposes, or as provided by law.

Use and Disclosure of Non-Personally Identifiable Information

Non-personally identifiable information refers to questions, comments, ideas, or suggestions within our website or our social media pages. Such information will not be treated as confidential.

Reckitt Benckiser Group PLC and its affiliates will be free to use such information for any internal marketing, internal research, or customer service purposes at its sole discretion. By providing such information to Reckitt Benckiser Group PLC and its affiliates, you understand that MJN has no obligation to you whatsoever regarding that information or any relationship has been created between MJN and you as result of the provision of such information.

We may also share your non-personally identifiable information with other trusted third parties, such as our business partners, advertisers (where we are permitted to do so) and data exchanges, so that we can offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons, some of our trackers might do re-targeting which may not be on our website, and similar tracking technologies on your device in order to deliver customized content and advertising to you.

Use of Cookies and Web Beacons; Web Tracking

Cookies and Web Beacons

We store some information on your computer or device using a technique your browser supports called “cookies.” The cookies are used for a variety of purposes, including but not limited to helping you sign in (e.g., remembering your user ID if you enroll or register), remembering some of your customized user preferences (if elected), and helping us better understand how people use our websites. In some cases, this information will help us tailor content to your interests or help us avoid asking for the same information when you revisit our websites. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on our websites may not work properly.

We also allow third-party companies described in the “Web Tracking” subsection below, to collect certain information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. A web beacon is a clear image or pixel tag in Graphics Interchange Format (GIF) that we (as well as other companies) place on pages of our website to allow Internet advertising or audience measurement companies to help us analyze our advertising campaigns and general usage patterns of visitors to our websites.

If you prefer that we do not collect non-personally identifiable information about your website visits for the purpose of delivering targeted advertising, you may opt-out by visiting the “Web Tracking” subsection and clicking on the links to these third-party companies.

Web Tracking

When you visit our website, our third-party advertising partners and analytics providers may collect information about your online activity on the website and on third-party websites. These providers may set web tracking tools (e.g., cookies and web beacons) to collect non-personally identifiable information regarding your online activity. In addition, our advertising partners may use this information to deliver advertisements to you when you visit third-party websites within their networks, as described above.

To read more about the technologies used by our partners and their linking capabilities, if applicable, please refer to their websites listed below:

By continuing to browse on our website, you accept the use of cookies and non-cookie technologies to provide you with tailored content and advertising across websites and for the processing of data about you by our third-party advertising partners in the manner and for the purposes set out below. You may opt-out of these service by following the instructions set out on these partners’ websites.

Partner Purpose Details Opt-Out
Google Analytics Google Analytics uses “cookies” to analyze how users use our website. Google utilises data collected to track and examine the use of our website, which is then used to prepare reports and its activities and share them with other Google services. Google may use the data they collect to contextualise and personalise the advertising on its own network. Link Link
Facebook Facebook pixel records information about your browsing activity, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed, to serve ads on Facebook relevant to your browsing behavior. Facebook also delivers advertisements to website visitors based on hashed version of email addresses which are not personally identifiable. Link Link
Google Marketing Platform Google Marketing Platform's cookies and pixel supports delivery of advertisements to retarget visitors of our website, or advertise to new audiences similar to those who had visited our website, on Google’s own network. Google may use the data they collect to contextualise and personalise the advertising on its own network. Link Link
Criteo Criteo is a technology partner that we work with that collects and processes information about your browsing activity on our website in order to show you advertisements of our products and/or services, on third-party websites and apps. Link Link

Web Server Logging and IP Addresses

With or without cookies, our websites keep track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage on the whole and to determine which areas of our websites users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by Reckitt Benckiser Group PLC and its affiliates for statistical reporting. We confirm, we are unable to identify any individual through any such information whether it is looked at individually or in an aggregated manner.


We take reasonable precautions to maintain the protection of personally identifiable information collected through our websites and used in accordance with this Privacy Policy. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet. By providing your personally identifiable information, you are agreeing to accept our security measures as described above.

Transfer of Control

Circumstances may arise where we, pursuant to legitimate interests, decide to reorganize or divest part or all of our business or a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that the personally identifiable information of our customers will be protected appropriately.

Law Enforcement

In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge personally identifiable information to law enforcement authorities, the courts, or regulatory authorities. Reckitt Benckiser Group PLC and its affiliates will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.

Changes in Our Privacy Policy

MJN may at any time revise this Privacy Policy by updating this posting. We will notify you prior to the changes becoming effective.

Privacy Policies Governing Linked Websites

As a convenience to our visitors, the MJN Website contain links to other Websites that may offer useful information. The Privacy Policy described here does not apply to your use of those other Websites. Before using the linked Websites, please review their Internet privacy statements to understand how they use and protect personally identifiable information.

Online Privacy for Children

MJN is committed to protecting the privacy of children. MJN does not intend to collect personally identifiable information from persons under 18 years old. If a child has provided us with personally identifiable information without the knowledge and/or consent of the parent or guardian, the parent or guardian of that child may contact us.


If you have any questions about this Privacy Policy or other aspects of privacy on our websites, please contact us: (details below are from the pack)
Mead Johnson Nutrition (Malaysia) Sdn Bhd., Level 17, Menara One Sentrum, No. 201, Jalan Tun Sambanthan, 50470 Kuala Lumpur.
Mead Johnson Consumer Care Toll Free No.1-800-88-3585. 
Monday – Saturday 9.00 a.m. – 5.30 p.m.